Shipping policy

Effective date: October 11, 2026

This policy covers orders from the Asansara LLC online store and its checkout.

Destinations and cost

Delivery is free to every country available at checkout.

Delivery times

Ready-to-ship items usually arrive 10–20 calendar days after order confirmation, including processing and carrier transit, unless another estimate is shown on the product page, at checkout, in your confirmation or on this page.

Bespoke, made-to-order, preorder and backordered pieces may take longer; their timelines are disclosed or agreed separately.

Without a stated shipment date, our target is to dispatch in-stock items within 30 days of a properly completed order, unless another timeline is disclosed or agreed.

We use reasonable efforts to meet stated dates. Estimates are not guarantees; customs, carrier delays or other events outside our control may affect timing.

If we cannot ship in time to meet your delivery estimate, or within the stated or default shipping period, we will contact you with options that may include waiting, changing or cancelling the affected order, or a refund where required.

Customs and import charges

Import duties, customs fees and import taxes are not included in prices or free delivery and are not collected at checkout. The recipient pays them to the carrier or customs authority. The carrier may contact you for customs clearance details.

Tracking and delivery problems

We send tracking details after dispatch when available. If your parcel is missing, damaged or incomplete, email support@asansara.com promptly with your order number. Keep the packaging and take photos of any damage.

Risk and title

Risk of loss and title pass to you when the product is delivered to the address you provided or otherwise transferred as allowed by the selected delivery method, except where applicable law requires otherwise.

Returns and cancellations

See our Refund Policy for cancellations, returns, refunds and refused or uncollected parcels.