Refund policy

Effective date: October 11, 2026

For help, email support@asansara.com with your order number.

Cancellations

Contact us within 24 hours of ordering. We will cancel without a fee if production, customization or fulfillment has not started. Later cancellations are not guaranteed.

We may cancel an order if an item is unavailable, there is an error in the listing, or payment cannot be completed. If we cancel, we refund the amount charged.

For custom or special orders, approve the details and agreed payment terms before work starts. After sourcing or custom work begins, cancellation may be unavailable and deposits or payments may be non-refundable, subject to the agreed terms and applicable law.

Returns

Contact us within 14 days of delivery, in any country, and tell us which item you wish to return, unless a different policy was stated before purchase. Items must be unworn, unused, unaltered and undamaged, with their original packaging, accessories and documents. Sets must be returned complete. We will send return instructions.

You pay return shipping unless the item is defective, damaged in transit or incorrectly shipped; then we cover it.

Non-returnable items

Personalized, engraved, resized or altered pieces, custom or made-to-order pieces, and final-sale items cannot be returned or exchanged unless defective, damaged in transit or incorrectly shipped. Final-sale status is disclosed before purchase. Your statutory rights below still apply.

Refunds

For returns under this policy, we refund the original payment method in the currency paid after receiving and checking the item. Bank processing times and exchange rates may affect what you receive.

Delivery is free. Import duties, taxes and customs fees are non-refundable by us because they are paid to the carrier or customs authority; you may be able to reclaim them there.

If you refuse or do not collect a parcel, we refund the product price once it returns, excluding non-returnable items and deducting return shipping and any duties or fees charged to us.

Problems with your item

For a damaged, defective, incomplete or incorrect item, email us a description and relevant photos. Damage from wear, misuse or modification is not a defect.

Your statutory rights

Consumers in the EU and UK can withdraw within 14 days after delivery. If consumer law elsewhere gives you a right to withdraw, that also applies. These rights take priority where more favorable. Email a clear statement within the applicable period; the form below is optional.

We refund all payments received for canceled goods without undue delay, within 14 days of receiving your notice, using the original payment method unless agreed otherwise. We may wait until we receive the goods or evidence you sent them back, whichever comes first. You pay direct return costs. Exceptions permitted by law, including custom-made or clearly personalized goods, still apply. Nothing here limits your mandatory rights.

Model cancellation form (complete and return this form only if you wish to cancel the contract):

• To: Asansara LLC, 30 N Gould St, Sheridan, Wyoming 82801, United States; support@asansara.com
• I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
• Ordered on / received on:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is sent on paper):
• Date:

See also our Shipping Policy and Terms of Use and Sale.